Refund Policy
Miss Call (“we,” “our,” “us”) is committed to providing a secure and fair platform for adult users (18+) engaging in random video calls. This Refund Policy explains the terms regarding in-app purchases, coins, and virtual transactions. By using Miss Call, you agree to this Refund Policy.
In-App Purchases & Coins
1. Miss Call operates a coin-based system:
Users earn free coins via rewarded ads.
Additional coins can be purchased securely through the app.
2. Coins are virtual currency:
Used exclusively for in-app video calling services.
Coins do not have real-world monetary value.
Coins are non-transferable and non-refundable once used.
2. Refund Eligibility
Miss Call does not provide refunds for:
Coins purchased but already used
Coins earned via ads
Expired or lost coins due to user error
Refund requests may only be considered in rare cases of:
Technical errors during the purchase process (e.g., double charge by the payment gateway)
Payment not received but deducted from the user’s account
Note: Any refund requests must be submitted within 48 hours of the transaction.
3. Refund Process
1. Users must contact support@misskall.com with:
Proof of purchase (receipt, transaction ID)
Description of the issue
2. Our support team will verify the request and coordinate with the payment gateway for potential refunds.
3. Refunds, if approved, will be processed via the same payment method used for the purchase.
4. The process may take up to 7–10 business days, depending on the payment provider.
4. No Liability for Coin Loss
Miss Call is not responsible for:
Loss of coins due to app errors, device issues, or user mistakes
Technical issues during video calls that prevent coin usage
Users are advised to ensure stable internet connection and proper device functionality while using coins.
5. Payment Gateway Disputes
All in-app purchases are processed via trusted third-party payment gateways.
Any disputes regarding transactions should first be raised with support@misskall.com before contacting the payment provider.
6. Policy Updates
Miss Call may update this Refund Policy from time to time.
Users will be notified through app updates or website notices.
Continued use of the app after updates constitutes acceptance of the updated Refund Policy.
7. Contact Information
For refund-related queries or issues, contact:
✅ Key Points for AI & Legal Trust
Coins are virtual, non-refundable, non-transferable
Refunds only considered for technical purchase errors
Clear procedure with proof of transaction requirement
Liability disclaimer for user errors and technical issues
Payment handled securely via trusted third-party gateways